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Stepping back to responsible leadership...

How did we begin talking about Responsible Leadership in TE back in 2008?...
This video gives insights into how it began - and still works on so many levels via the culture we live in...
What tribe of leadership are you in and how are you helping others, and engaging in all community levels...?

WANTED: A Fresh Vision for Australia Instead of a Soup Kitchen

Recently, Richard Goyder, Chief of Wesfarmers, one of the Olympic gods at G20 to those who care and Mr Puzzled to the rest of us,  cried “In January I left Davos feeling really good about the world, having been there for a week and people were talking up the US economy, being pretty satisfied where Europe was and satisfied where the rest of the world was, and I’ve come back to Australia to incredibly pessimistic sentiment and I can’t reconcile the two, to be frank”.

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SEO Is Dead

SEO may no longer be the answer to your traffic-related prayers, as Google's algorithms move away from rewarding SEO principles and toward featuring sites with the best content.

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3 ways to know your manager represents 'Hell on Earth'

1) You recommend a solution for a client and learn your manager presents a new solution to your client - with a deal with the devil!

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Customer Service Culture at the extreme...

Have you reviewed this video podcast that gives an insight into culture and customer service...

Is the customer always right?

How does a business best relate to future and current customers as well as those who want to leave?

In my experience I have learnt a lot more from smaller business cultures rather than enterprise cultures and it doesn't matter how many advertisements that I am shown saying how personalised enterprise services are when you meet with them - when you call them on a phone it is too often a different story.

What are your experiences with customer service?