Total Executive InterViews
Recently, Richard Goyder, Chief of Wesfarmers, one of the Olympic gods at G20 to those who care and Mr Puzzled to the rest of us, cried “In January I left Davos feeling really good about the world, having been there for a week and people were talking up the US economy, being pretty satisfied where Europe was and satisfied where the rest of the world was, and I’ve come back to Australia to incredibly pessimistic sentiment and I can’t reconcile the two, to be frank”.
1) You recommend a solution for a client and learn your manager presents a new solution to your client - with a deal with the devil!
Have you reviewed this video podcast that gives an insight into culture and customer service...
Is the customer always right?
How does a business best relate to future and current customers as well as those who want to leave?
In my experience I have learnt a lot more from smaller business cultures rather than enterprise cultures and it doesn't matter how many advertisements that I am shown saying how personalised enterprise services are when you meet with them - when you call them on a phone it is too often a different story.
What are your experiences with customer service?
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